Here at Vivo Per Lei, we are passionate about your skincare experience. We stand behind the quality of our products and endeavor to bring you the best in skincare technology, so that you can go about your day knowing that your skincare needs have been taken care of.
If you’re not entirely satisfied with your purchase, we welcome you to return your item for an exchange within 30 days of purchase. Please visit the original store where you purchased your Vivo Per Lei item, or contact our customer service center at 1-877-385-5423, during work hours (Monday – Thursday: 9 am – 5 pm and Friday: 9 am – 3 pm PST) if you purchased your item online.
Product for Return or Exchange
- Please note that we cannot receive or exchange items that have been defaced or damaged.
- All return items must be in original condition and returned in original packaging and with purchase receipt.
- If you are returning your item via mail, please request a tracking function for your shipment. Additional postage costs will be incurred at your expense.
- Vivo Per Lei cannot be held accountable for products damaged, delayed or lost in transit.
- Products must be returned in original packaging and include all accessories, user guides, certification, and accessories.
- Please note that the return item is the sole responsibility of the customer, even in transit, until it safely reaches Vivo Per Lei.
At this point in time, we regret that we are not able to offer refunds.
Manufacturer Warranty
Vivo Per Lei is proud to stand behind its products and our customer’s satisfaction. For all in-store purchases, ask about a free product trial before you buy. For all authorized online purchases, Vivo Per Lei offers a Manufacturer Warranty – if you are not satisfied with your product purchased online vivopl.com offers a 100% Manufacturer Satisfaction Guarantee and will permit an exchange of the purchased product within 30 days of purchase for any alternative Vivo Per Lei product of equal or lesser value. For any questions feel free to contact cservice@vivopl.com
