Shipping information
Depending on the item(s) you purchase on Vivopl.com and the location to which the item(s) will be delivered. At checkout, you will be prompted to choose a variety of shipping methods.
At the moment, we only ship to Canada and the United States. For more information click here
If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail or by phone at 1-877-385-5423.
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
Business Days & Holidays
All orders ship Monday – Friday, excluding federal holidays within the United States. For Standard 3 Day shipping, 2 Day and 1 Day Shipping: orders must be placed by 11:59pm Pacific Time (PT) to be processed on the same business day otherwise it will be processed the next day.
Packages do not ship from our distribution centers on the following holidays:
- New Year’s Day
- Easter
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Christmas
Payment information
We gladly accept Visa, MasterCard, American Express and Paypal.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Vivopl.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.
Click here for more details.
Orders and returns
Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.
Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.
You can contact our customer support team by provided email or mobile phone. Click here for more details.
